EV Domestic Ltd
Privacy Policy

This privacy policy is for this website www.evdomestic.co.uk and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

EV Domestic Limited – Privacy Policy
Last updated: 11th February 2026

‍EV Domestic Ltd (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled safely, transparently, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and your rights.

1. Who we are

EV Domestic Ltd, registered in England and Wales. Domestic & Commercial EV Charger Installations, Solar PV & Renewable Solutions Email: hello@evdomestic.co.uk Website: www.evdomestic.co.uk

We act as the “Data Controller” for the personal information you provide to us.

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2. What data we collect

We may collect and process the following types of personal data:

Information You Provide Directly

• Name

• Address & installation address

• Email address

• Phone number

• Details about your property (e.g., type of installation, fuseboard photos, meter location)

• Payment information (processed securely by our payment provider – we do not store card details)

• Any details submitted via enquiry forms or email
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Project & technical data

• Electrical installation details

• Survey notes

• Load measurements

• Photographs you upload or provide for quotation or installation

3. How we use your information

We use your personal data to:

• Provide quotations for EV chargers, solar PV, battery storage, and electrical works

• Arrange surveys, installations, maintenance and aftercare

• Communicate with you about your project

• Comply with electrical/industry requirements (e.g., DNO notifications, certification)

• Manage payments, invoicing and accounts

• Improve our website, services and customer experience

• Send service updates or important safety information

• Handle complaints or disputes

• Meet our legal and insurance obligations

We do not sell your data to any third parties.

4. Legal basis for processing

We process your personal data under the following UK GDPR bases:

• Contractual necessity – to provide quotes, carry out installations and fulfil our contract with you

• Legal obligation – for certification, DNO applications, warranties and financial records

• Legitimate interests – to improve our services, prevent fraud and manage operations

• Consent – when you opt in to marketing communications

5. How we share your information

We may share your data with trusted third parties where necessary, including:

• EV charger and solar manufacturers (for warranties)

• Local Distribution Network Operators (for statutory notification)

• Electrical certification bodies (NICEIC/NAPIT etc.)

• Payment providers

• Delivery partners

• Subcontracted engineers working on behalf of EV Domestic

• IT, website or CRM software providers

All third parties are required to keep your data secure and only process it for the purpose intended.

6. Data storage & security

We take data security seriously. Your information is stored securely using:

• Encrypted devices and secure servers

• Restricted access controls

• Secure email and data transfer systems

• Ongoing data protection procedures and staff awareness

7. How long we keep your data for

We retain personal data only for as long as necessary:

• Installation records and certification: up to 7–10 years (industry and legal requirement)

• Enquiries and quotes: up to 2 years

• Financial records: 6 years (HMRC requirement)

• Marketing data: until you opt out – if you wish to do so, please email hello@evdomestic.co.uk

8. Your rights

You have the following rights under UK GDPR:

• Right to access – request a copy of the personal data we hold

• Right to rectification – correct inaccurate information

• Right to erasure – request deletion of your data (where legally possible)

• Right to restrict processing

• Right to data portability

• Right to object

• Right to withdraw consent (for marketing)

To exercise any of your rights, please contact: hello@evdomestic.co.uk

9. Cookies & tracking technologies

Our website uses cookies to improve user experience, analyse website performance and support website functions.

You can control cookie settings via your browser or by adjusting preferences in our cookie banner when visiting the site.
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10. External Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to check their privacy policies.
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11. Changes to this privacy policy

We may update this policy from time to time. Any changes will be published on this page with an updated “Last updated” date.
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12. How to contact us

If you have any questions about this policy or how we handle your data, contact us at:

EV Domestic Email: hello@evdomestic.co.uk Website: www.evdomestic.co.uk